We are located in Prague, the Czech Republic from where we run our business. We work with fulfillment centers in the USA, UK and Hong Kong from where we ship our products.
Once you have placed your order, we will send you an order confirmation email.Once your order is shipped, we will send you another email with the tracking number. Additionally, you can track the status of your order from Track Your Order link on our website. If you need any additional information about the status of your order, please Contact Us.
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please Contact Us.
You can purchase on our website using a debit or credit card.We additionally offer support for Paypal. You can choose these payment methods at checkout.
We currently only support the USD currency for charging our customers. If your credit or debit card uses another currency, then you will be charged in USD. Your bank will apply the corresponding convertion rate.
The delivery date displayed at checkout is when your order is due to arrive, and you can keep track of your order here. Some of our delivery options and delivery times have changed, your available options and expected date of delivery will always show before you place your order. Due to all the steps we've put in place to protect our teams, you may experience some changes in our delivery service. We will do our best to get your order to you as quickly as possible.
If you're not at home, a new delivery will be performed on the next day, or the delivery partner will reach out to schedule a new delivery date depending on the country.
You may also have to go to your local post office to collect your package in case if it cannot be delivered to you.
Once you've placed your order, it usually takes 24 to 48 hours (business days) to process it for delivery.
The delivery date shown at checkout is when your order is due to arrive.
We currently ship to Australia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, United States, Romania, Austria, Cyprus, Denmark, Faroe Islands, Gibraltar, Holy See (Vatican City State), Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Japan, Liechtenstein, Macao, Malta, Moldova, Republic of, Monaco, Russia, Saudi Arabia, Singapore, South Korea, Turkey, United Arab Emirates, Vietnam, Qatar, Thailand, Uzbekistan, Aland Islands, Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Bouvet Island, Georgia, Greenland, Guadeloupe, Guernsey, Isle Of Man, Jersey, Kosovo, Mayotte, Montenegro, North Macedonia, Reunion, San Marino, Svalbard And Jan Mayen, Argentina, Brazil, Chile, Colombia, Lebanon, Malaysia, Peru, Taiwan, Philippines, South Africa, United States Minor Outlying Islands, Ecuador, Paraguay, Uruguay, New Caledonia, Mexico, Kazakhstan, Kuwait, Tunisia. For shipping outside of these countries, please Contact Us.